Empower your 1st line support - and reduce OPEX
When end-consumers call a help desk, having in-home performance issues, the first-line supporters are in the firing line. As a main goal, network operators and ISPs should always strive to solve in-home performance issues with first-line supporters to keep the cost as low as possible. But often first-line supporters find themselves more ore less searching in the dark having to solve issues based on poor input from end-users unfamiliar with the technology.
With an intelligent network monitoring system, you can change all that. With over 70% of the help desk calls being related to Wi-Fi, network monitoring incl. in-home Wi-Fi is set out to be a real gamechanger for the support. Not only taking the help desk function to the next level by enabling Network Operators and Service providers to reduce and shorten support calls (OPEX reduction) due to enhanced capabilities for support and network performance diagnostics, making their business more profitable - but also by improving the customer satisfaction significantly.
In-home monitoring
Network Surveillance
In-Home Real Time Network Monitoring
ICONS is designed for Network Operators and Service providers to reduce and shorten support calls by strengthening the capabilities for end-user support ...
In-home monitoring
Wi-Fi App
Secure easy onboarding and best in-home Wi-Fi performance
Optimise your customers Wi-Fi experience with an intuitive and comprehensive Smartphone App. The App includes an intelligent QR-based ...
Off-the-charts reliability
Proven by the high uptime, strong technical performance and extremely low field failure rates across products
Best-in-class
Wi-Fi
With unique hardware & software design that deliver amazing throughput by the latest Wi-Fi 6 standard
Ease of control
With an impressive number of management protocols integrated and supported
SWAP technology
Unique SWAP technology allows for super-quick installation of FTU and end-user SWAP